Privacy Policy

MaxEV is created and operated under the public brand PokerMKR. The data controller responsible for personal data processed through MaxEV is Martin Kanåker.

Privacy and data-protection enquiries can be sent to:

info@maxev.io

This Privacy Policy explains how MaxEV collects, uses, stores and shares personal data when a person creates an account, uses MaxEV, communicates with MaxEV or submits a privacy request.

Depending on how MaxEV is used, the service may process the following information.

MaxEV may use personal data to:

• create and manage accounts
• provide requested app features
• save user-created records
• display personal progress and reports
• provide user-selected AI functionality
• respond to support requests
• respond to privacy requests
• maintain security
• prevent misuse
• diagnose technical problems
• improve service reliability
• comply with legal obligations

Private text must not be sent to analytics services.

This includes:

• Quick Note text
• A-Game Journal text
• emotional reflections
• session notes
• AI prompts
• AI responses
• HUD Note text
• privacy-request messages

MaxEV may rely on different lawful bases for different purposes.

AI features are optional tools selected by the user.

When a user chooses an AI feature:

• relevant information may be processed through MaxEV's technical platform and AI service providers
• only information reasonably needed for the selected request should be included
• AI output may be stored where needed to provide the feature
• permanent records must still require user confirmation where the existing interface requires confirmation
• AI output may be incomplete, incorrect or misleading
• AI output is not medical, psychological, legal or financial advice
• AI output does not guarantee any particular result

MaxEV must not automatically treat an AI interpretation as a confirmed fact about a user.

Do not claim that:

• all AI processing happens inside the EEA
• no third party receives information
• AI providers never retain information
• AI providers never use information for model improvement
• a specific AI provider is used unless confirmed

MaxEV may use technical service providers for:

• application hosting
• databases
• file storage
• authentication
• email delivery
• technical monitoring
• security
• limited analytics where enabled
• AI processing
• payment processing if paid plans are later introduced

These providers may process information only as needed to provide their services to MaxEV and according to applicable contractual and legal arrangements.

MaxEV may also disclose information:

• where required by law
• to protect MaxEV, its users or another person
• in connection with a legitimate business transfer or restructuring, subject to appropriate safeguards

MaxEV does not sell personal data.

Do not display named providers unless those providers have been confirmed.

Some service providers may process information outside the country where the user lives, including outside the European Economic Area.

Where required, MaxEV and its providers must use an applicable legal transfer mechanism or safeguard.

Users may contact info@maxev.io for more information.

Do not claim that all MaxEV data is stored in Europe unless confirmed.

MaxEV keeps personal data only for as long as reasonably necessary for the purposes described in this policy.

The general approach is:

• account information and user-created content may be retained while the account remains active
• eligible information may be removed after a verified deletion request is processed
• limited information may be retained where required for legal, security, fraud-prevention or dispute-resolution purposes
• privacy-request records may be retained for up to 24 months to document how the request was handled
• backup copies may remain temporarily until overwritten according to the relevant provider's backup schedule

MaxEV must not promise immediate removal from every backup.

Do not display an exact backup-deletion period unless the real provider schedule has been confirmed.

Depending on applicable law, users may have the right to:

• request access to personal data
• request correction of inaccurate personal data
• request deletion of personal data
• request restriction of processing
• object to certain processing
• request data portability where applicable
• withdraw consent where processing is based on consent
• complain to the relevant data-protection authority

Requests may be submitted through the Privacy & Data section in MaxEV Settings or by contacting:

info@maxev.io

MaxEV will normally respond without undue delay and within one month.

Where a request is particularly complex, the response period may be extended where legally permitted. The user should be informed within the initial response period.

MaxEV may request reasonable information to verify the identity of the person making the request.

The "Request account deletion" function submits a deletion request.

It does not automatically or immediately delete the account.

After receiving the request, MaxEV may:

• verify the requester's identity
• identify information connected to the account
• determine whether limited information must be retained
• remove or anonymise eligible information
• confirm when the request has been completed

Submitting the request must not be described as completed deletion.

MaxEV uses reasonable technical and organisational measures intended to protect personal data.

These may include:

• authenticated access
• owner-scoped records
• access restrictions
• confirmation before selected permanent actions
• limited administrative access
• minimising information sent to AI services
• excluding opponent observations from personal AI profiles
• security and error monitoring

No online service can guarantee absolute security.

Users are responsible for protecting their account credentials.

Suspected unauthorised access should be reported to:

info@maxev.io

A coach must not automatically receive access to all private user information.

Where coaching or shared access is available:

• access must be limited to information necessary for the feature
• the user must be informed about what the coach can access
• access should require an intentional user action or clear permission
• removing coach access should prevent future access
• private information must not be exposed merely because accounts are connected

Do not claim that coach-access controls exist beyond what is actually implemented.

MaxEV may use calculations and AI-generated summaries to organise information and provide feedback.

MaxEV does not use these features to make decisions producing legal or similarly significant effects about users.

Users remain responsible for their own decisions.

MaxEV is intended only for people aged 18 or older.

MaxEV is not intended for children.

A person under 18 must not create an account or submit personal information to MaxEV.

Where MaxEV learns that an account belongs to a person under 18, access may be restricted or the account may be removed.

MaxEV may update this Privacy Policy when the service, legal requirements or data practices change.

The current effective date will be displayed at the top.

Where a change materially affects users, MaxEV should provide an appropriate notice.

Privacy questions and requests can be sent to: